Home page

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at salmagad937@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at salmagad937@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at salmagad937@gmail.com.

At ELVORA, we do our best to make sure your order reaches you safely and as quickly as possible. Processing Time - orders are processed within 1–2 business days after confirmation. Shipping Time - Cairo & Giza: 3-5 business days. Other Governorates: 3-7 business days. Shipping Fees - Shipping fees are calculated at checkout based on your location. Order Tracking - Once your order has been shipped, you will receive a confirmation message with your shipping details. Delivery Notes - Please make sure your shipping address and phone number are correct before placing your order. - Delivery times may be affected during holidays or due to unexpected shipping delays. If you have any questions about your order, feel free to contact us. We’re always happy to help! 🤍